Guac Time Mexican Grill

“So we came here one day about a month ago and a young guy immediately ignored me and my companion, right off the bat, so we assumed that he was just a cook or food preparation kind of guy. The young female employee with the glasses was kind enough to take my order and my wife followed behind, looking at the menu overhead. Shortly afterwards, the aforementioned young guy that had ignored us, took the order of the person behind my wife, and completely ignored her. She got angry and shouted immediately in protest and the male employee still didn't remedy the situation. Good thing that the young lady that helped me, was kind enough to take her order as well. By that time, there were tons of other people on the line and the guy behind the guy behind my wife made some unnecessarily, hostile comments to her that escalated things as if she wasn't on line the whole time in front of him. That whole time, that male employee from earlier never looked at us, nor apologized or explained his non-customer-service-friendly actions. I wonder if it was due to racism or sexism. Either way, if you come to this location, please ensure that you get a hold of the young lady with the glasses to assist you- she is supper friendly, helpful and more than accommodating. That male employee, on the other hand, was virtually and literally useless. Wouldn't recommend him at all. He should probably stick to being a cook or food preparer or something due to his obvious lack of customer service and communication skills. Thankfully, the food turned out good, as it was our first time there. But that was, unfortunately, our first experience there with this local chain restaurant. Five stars for the female employee and -5 for that male one.”

“Guac Time in Bay Ridge is one of the best casual spots in the neighborhood for fresh Mexican food. The guacamole is always creamy and flavorful, and the tacos and burritos are packed with fresh ingredients. Portions are generous, so you definitely get your money's worth. The staff here are really friendly and the service is quick, which makes it a great place whether you're dining in or grabbing takeout. The restaurant itself is clean and comfortable, and it's become one of my go-to places in Bay Ridge whenever I'm craving something tasty and filling”

“My first and my last time ordering here wanted to take advantage of the buy one get one free to be for tacos. The order arrived soggy and all four tacos were stuck together a waste of my money.”