Muscle Maker Grill

“WOW. I am so surprised with so many bad reviews here. I'm extremely picky and I've NEVER Ever had a problem with Muscle Maker before and I've been ordering from them for years! I always recommend them to my co-workers too. Everything is so delicious and I LoVE that they have KETO section as well. They're just absolutely AMAZING. I'm still speechless. I hope you guys continue the great job you're doing and the food that you deliver. I appreciate it. I'm attaching my keto burger :) I couldn't wait and already ate half but it just proved how much i love it!!!”

“Second time this week that they mess up my order and the staff that works here does not even care. Worst possible costumer service, I ordered a pick up order 30-40 mins in advance yet when I came to pick up my order it was not only not ready, they had no idea I ordered. Same happened last time, I had to wait an additional 15 mins for them to make my food and it was overcooked and soggy. For this ordered they overlooked the instructions, I paid extra for extra protein yet it was the same amount, 4 dollars to the garbage, food was not great, who ever owns this joint seriously needs to train the staff on basic costumer service, never ordering from here again sadly. Save your money and order form somewhere else in the neighborhood, way better options”

“Disappointed after years of loyalty. I've been a regular customer for 3-4 years and never had a complaint. The food was always fresh and reliable--especially after a long day when I wanted something healthy. Even when I noticed the quality starting to slip, I continued to support the business because it had been my go-to spot. A few months ago, I found plastic in my chicken wrap. I reported it immediately and even texted photos of the plastic to one of the staff members, who was very kind and said the manager would follow up. It's now been over three months, and I still haven't received a call or any response. I haven't been back since--and I won't be going back. I understand that mistakes happen, but the lack of follow-up is unacceptable. It's disappointing to feel so let down by a place I supported and recommended for years. I hope this feedback leads to better customer care in the future.”