Pilot House Bar & Grill

“First time there. I will say the food was very good. I had the Cowboy burger which was excellent. My wife had the Mac and cheese which she said was good. We also had a pretzel with was also very good. Reason for 4 stars and not 5 was the service. We sat and server took our drink order quick and drinks came very quick....good start. However we ordered our app and main course. We asked for our app to come out first. After we ordered TWO other tables were seated. After the 2nd table was served their main course we ask the server about our pretzel and food. This was about 30 mins after ordering. She finally came bring everything together. I think they actually forgot to put the order in. Also I finished my beer and after about 15 mins had to ask for another drink.”

“We recently hosted a surprise engagement party here and had an absolutely amazing experience. From start to finish, the staff was incredibly accommodating, helpful, and genuinely excited to make the event special for us. They went above and beyond to ensure everything ran smoothly, and the service was outstanding all day. The atmosphere was perfect for a celebration, the drinks were great, and everyone in our group had such a fun time. We couldn't have asked for a better place to celebrate such a special moment. Highly recommend this spot for events or just a great night out!”

“I've now had two bad experiences here, and I will not be back. The first time I came to watch a game, had 2 beers and the buffalo cauliflower, which I was assured was vegan if I left off the blue cheese. Service was good and the food was tasty. On my bill, though, I was overcharged for an extra beer. They said they'd refund it, but it would take a couple days. It took over a week, and me following up to get a refund. No big deal, mistakes happen. The next time I came, I was again told that the cauliflower was vegan if I didn't have the blue cheese. For whatever reason, the sauces both came on the side. I asked again, because I had wanted the buffalo cauliflower (not just dry fried cauliflower) and was told that the buffalo sauce had dairy in it. So I sent it back, decided to skip it and just finish my wine and leave. I was upset that not only did I not get to eat, but that the last time I was there I was misinformed about ingredients, and ended up eating something I'm ethically opposed to. Thank goodness it wasn't an allergy, as their mistake could have done some real harm. The bartenders were not apologetic about the mistake, at all, and then on top of it, they charged me a dollar more for the wine then the price on the menu, saying "the price has changed" and getting defensive. $14 for a glass of mediocre wine, when what I really came in for was food, and a rude attitude to boot? I won't be back.”