Sugar Factory - Queens

“We had such a fantastic time at Sugar Factory - Queens! The highlight for me was definitely the S'mores Brownie Insane Milkshake -- it was absolutely massive, insanely delicious, and honestly impossible to finish without sharing. We passed it around the table and everyone loved it. The Rainbow Sliders were also really good and just as fun and colorful as they look. We came to celebrate my niece's birthday and she had the best time. The entire atmosphere is perfect for birthdays of all ages -- bright, over-the-top decor, tons of photo-worthy moments, and a menu filled with things that feel like a celebration in themselves. If you like posting fun restaurant experiences on social media, this place is a dream. A huge shoutout to our waiter Robert, who was amazing from start to finish. Even though they were short-staffed due to a last-minute callout, he took incredible care of us, stayed so friendly and upbeat, and you could tell he genuinely cares about the guests and the experience they're having. He made everything feel smooth and special. Highly recommend Sugar Factory - Queens for birthdays, celebrations, or just an unforgettable dessert outing!”

“The place and the food look nice, but that's where the good part stops. Service is meh, food is warmed up tv dinner quality. Drinks are fun to look at, but taste like nothing special. Strange. It could be so good, but it's all for show and no substance. It's like the food is prepared to be in a commercial instead of to be actually eaten and enjoyed. My eyes were happy, my mouth was not. Everything is undeservingly expensive and checkout was done "for me" with no option to change the gratuity amount. I will not be back”

“I was hesitant to go to take my children to this location due to the bad reviews. But I went anyway, and was pleasantly surprised. We were a family of 7 celebrating my son with a birthday dinner. We only waited about 10 to 15 minutes, not bad for a Sunday night. Our server was Marcus, who was the highlight of the evening. He was friendly and courteous. He gave great food suggestions and when it was time to sing Happy Birthday to my son they were sensitive to his aversion to loud sounds and surprises and sang a little quieter while including him. There were other kids celebrating their birthdays and the whole restaurant would tune in and celebrate them. It was perfect. The food was great, very large portions, we couldn't finish it and the drinks and ice cream were sooooo good. If management reads this please highlight Marcus for making our evening special !”